Frequently Asked Questions

BitAI is a software-based algorithm designed to help users automate cryptocurrency trading by connecting to their own crypto exchange account via API. BitAI does not operate an exchange, does not take custody of user funds, and does not manage assets on behalf of users.

No. BitAI is not a trading platform or crypto exchange. It is a software tool that executes algorithmic strategies on a user's connected exchange account.

No. Cryptocurrency trading involves significant risk. BitAI does not guarantee profits, and users may experience losses.

Results depend on market conditions and strategy settings. Some trades may execute within hours, while others may take days or weeks. Always monitor your portfolio and adjust strategies as needed.

An activation code must be purchased to activate the account and enable the AI trading system to begin operating.

Yes. BitAI trades 24/7 without interruption, monitoring markets and executing strategies while you sleep or work. This gives you a significant advantage in the crypto market.

Contact BitAI support immediately via email (info@bitai.app) or raise a ticket in our Discord Community or visit our support page. Our team responds within 24 hours during business days.

BitAI is available to users in most countries. However, cryptocurrency trading regulations vary by jurisdiction. Check your local laws before using BitAI.

E.g: the 100 USDT points are used for deducting 20% of your profits earned, which helps to cover development, server and operating costs.

You will need to top up, otherwise the platform strategy will not be able to operate.

Yes! Your trades will still be running until it closes.

You can start by registering a BitAI account. Click here to register for a BitAI Account.

BitAI supports selected exchanges that are integrated within our platform. You may connect your BitAI account to any of the supported exchanges available in the system.

Yes, you can connect multiple exchanges and API keys under a single BitAI account.

Yes, you may reuse the same API key across multiple BitAI accounts if you are running different strategies. However, this is not recommended, as it may lead to capital mismanagement and increased risk exposure if not properly monitored.

BitAI uses industry-standard encryption and security protocols. API keys are encrypted and stored securely. We never access or store your exchange account passwords.

You can revoke your API key directly from your exchange account settings at any time. This immediately disconnects BitAI from your account and stops all trading.

BitAI currently integrates with major cryptocurrency exchanges. Custom API integrations and third-party tool support may be available. Contact our team for integration requests.

No. BitAI never holds, controls, or custodies user funds. All assets remain in the user's crypto exchange account at all times.

Your funds remain safe in your exchange account. You can always manually trade or connect to another service. BitAI maintains redundant systems to minimize downtime.

The minimum deposit is at least 1,000 USDT in your crypto exchange account for more effective capital allocation and performance potential. Ultimately, you may use BitAI with any other amount more than 1000 USDT that you are comfortable trading with on your exchange account.

Yes. You have full control over your strategies. You can modify your risk profile by selecting Low Risk, Medium Risk or High Risk, pause execution or stop trading completely at any time from your dashboard.

BitAI currently supports 15 major cryptocurrencies available on your connected exchange. Most supported trading pairs are based on Binance. If there are additional suitable cryptocurrencies, we will continuously evaluate and update them within our software.

No, BitAI does not charge any hidden fees. We only apply a 20% performance fee when you profit and a one-time AI Activation Payment. Any exchange trading fees (maker/taker fees) are charged directly by your exchange, not by BitAI.

Yes. Your funds are always in your exchange account, so you can withdraw them anytime. Simply pause BitAI, and execute a withdrawal from your exchange directly.